Delivery/Return Policy

Delivery/Return Policy

We undertake to deliver all goods to you as timeously as possible, in most instances’ delivery will be within 4 to 6 working days of your order being confirmed. We deliver to the mainland United Kingdom. For delivery out with this region please contact us for more details.

Delivery is free of cost all over the UK Mainland Except Ireland/Scotland and below mentioned post codes.

BT, IM, TR, JE, GY, IV, HS, KA, KW, PO, PH, ZE, AB. We usually charge £60-£70 for these areas.

We will endeavor wherever possible to keep you informed of any changes that occur, however this is not always possible. We do provide tracking information and thecontact details of the courier.

It is our policy to ensure that the items are well protected during transit but circumstances outside our control can occur from time to time. If there is visible damage to the product upon delivery, then please do not accept thegoods and contact us as soon as possible, giving details of the damage andwhere possible photographic evidence of the damage that has occurred. Full refund or replacement will be issued once we receive the damaged goods back in our warehouse.

All other damages or missing goods must be reported to us within 24 hours of delivery.

Please note that our worktops are heavy and should be stored in a secure and dry environment immediately. We cannot accept responsibility for any warping or other damage that has occurred through poor storage that has occurred after delivery.

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Returns and Refunds

Returns Eligibility

You may return eligible products within 14 days of delivery for a refund or replacement, provided that the items are:

Unused and in their original condition
Returned in the original packaging
Not custom made, cut to size, or made to order

Custom made, cut to size, or bespoke items are not eligible for return or refund unless they are faulty, damaged, or incorrectly supplied.

Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

Please contact us as soon as possible after delivery and provide photographs of the issue
We will offer a replacement or full refund, subject to inspection
We will cover the return shipping costs and provide a return label or arrange collection where applicable

Change of Mind Returns

If you wish to return an item due to a change of mind:

The return request must be made within 14 days of delivery
The item must be unused and in its original packaging
Return shipping costs are the responsibility of the customer
Original delivery charges are non-refundable

Refund Processing

Once your returned item has been received and inspected, approved refunds will be processed within 5 to 10 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.

Delivery Information

We use MDP Express for all deliveries.

Estimated delivery time is 4 to 6 working days
Delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances
Tracking information will be provided once your order has been dispatched

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